Return & Refund Policy

Shopping for your games should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

You can choose between a refund in store credit or a refund to your original payment method. Please contact us to request refund or return at support@solerphoneshaker.com

SOLER does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. 
Please contact us using the contact form to the side to initiate a return! :) 

Damaged or Defective Items 

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product. 

If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return time frames depend on how soon you are able to ship the products and when we receive them.